Support
We're here around the clock. Pick whichever channel suits you — most questions are answered in under a minute.
💬 Sam — AI assistant 24/7 · INSTANT
Open the mSamex app or website and tap the Sam bubble. Sam answers questions about deposits, withdrawals, trading, fees and your account — and if your issue needs a human, Sam opens a support ticket for you automatically.
🎫 Support tickets
In the app: Account → Support → New ticket. Attach screenshots or files; our team replies inside the app and you'll get a notification. Typical first response: within a few hours.
🟢 WhatsApp 24/7 · SAM ANSWERS
Message us on WhatsApp: +1 555‑911‑8116 (verified mSamex business account). Sam, our AI assistant, replies instantly — and hands over to the team when a human is needed.
✈️ Telegram 24/7 · SAM ANSWERS
Chat with us on Telegram: @mSamexbot (official mSamex bot). Sam replies instantly in any language. Link your account in the app (Account → Security → Telegram) to also get personal answers and account notifications.
✉️ Email
Prefer email? Write to [email protected] from your registered address and include your account email so we can locate your case.
🔐 Account safety
mSamex staff will never ask for your password, 2FA codes, or ask you to transfer funds. Report anything suspicious to [email protected] immediately.